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#	Item
171	Achieving high performance with Accenture’s multi-channel self-service solutions for utilities “Do-it-yourself ” service drives customer satisfaction—and bottom-line results Add to Reading List Source URL: www.accenture.com Language: English - Date: 2010-05-31 22:28:43 Consumer behaviour Interactive voice response Accenture Customer service Customer satisfaction Customer experience Service SPi Global Marketing Business Customer experience management
172	CTS_LOGO_CMYK_121610_TMrevised Add to Reading List Source URL: www.caretech.com Language: English - Date: 2014-06-19 08:43:01 Business Economics Globalization Offshoring SPi Global Outsourcing
173	The Real Economics of Outsourcing p.5 5 Hot Outsourcing Markets p.11 Add to Reading List Source URL: www.cgi.com Language: English - Date: 2010-09-30 08:40:45 Economics Terminology Information technology management Offshoring Management Business process outsourcing Fiserv SPi Global Computer Sciences Corporation Business International economics Outsourcing
174	NERACOOS Board of Directors Meeting Minutes February 8, 2010 Participants: (SSC) Malcolm Spaulding, Janet Campbell, Paul Currier, Pete Jumars, John Trowbridge, John Cannon, Ru Morrison, Cassie Durette, Don Anderson (CINA Add to Reading List Source URL: www.neracoos.org Language: English - Date: 2013-04-02 13:00:20 National Oceanic and Atmospheric Administration Ocean observations United States Environmental Protection Agency Marine spatial planning SPi Global Oceanography Earth Integrated Ocean Observing System
175	Welcome and Introductions- Malcolm Spaulding called the meeting to order at 9:40am. In attendance: Malcolm Spaulding, Linda Mercer, Christine Tilburg, Betsy Nicholson, Michael Szemerda, Al Hanson, John Trowbridge, Paul C Add to Reading List Source URL: www.neracoos.org Language: English - Date: 2013-04-02 13:00:20 Meeting Telemetry SPi Global Technology Oceanography Integrated Ocean Observing System National Oceanic and Atmospheric Administration
176	PDF Document Add to Reading List Source URL: www.meritdirect.com Language: English - Date: 2012-03-06 14:03:58 Masterfile Sheshunoff Consulting + Solutions SPi Global Business Thompson Publishing Group Direct marketing EBSCO Publishing
177	ITS Operational Excellence Program Newsletter ~ Vol 2, No 2 ~ October[removed]QA Process Pilot Focus on Dissatisfied Customers The Service Desk management team has been analyzing and compiling dissatisfied customer survey Add to Reading List Source URL: www.its.nc.gov Language: English - Date: 2011-10-07 08:49:40 Information Technology Infrastructure Library Knowledge management SPi Global Information technology Science Management Information technology management Method engineering Standards
178	PDF Document Add to Reading List Source URL: www.meritdirect.com Language: English - Date: 2013-02-21 12:11:29 SPi Global Cision Business
179	STATE OF WASHINGTON DEPARTMENT OF AGRICULTURE P.O. Box 42560  Olympia, Washington[removed]  ([removed] Add to Reading List Source URL: agr.wa.gov Language: English - Date: 2011-07-05 13:23:26
180	PDF Document Add to Reading List Source URL: www.cne-siar.gov.uk Language: English - Date: 2011-08-03 06:08:24 Celtic culture Outer Hebrides Scottish Gaelic Canadian Gaelic SPI SPi Global Scotland Culture Geography of Europe Europe

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